Booking Information

Do you charge booking fees?

Due to legislation regarding booking fees, we have tried to make it simpler and more transparent for you, our customers, to make decisions when you book tickets.

The advertised ticket price is the total price you pay, with any fees included. This makes it much clearer when purchasing your ticket as there will be no additional transaction, processing or handling charges applied over and above the advertised ticket price. There will be a 'per ticket booking fee' included in the total ticket price and an optional £1 postage charge can be added at the point of payment if you choose this option. Your receipt will show the face value of the ticket and the booking fee separately and they will equal the total advertised ticket price.

For the majority of performances at the Key Theatre, there will be a booking fee of £1.50 per ticket included in the advertised ticket price (not included on community hires, amateur productions, family films or the annual pantomime). This fee is vital as the whole booking fee is retained by the venue (unlike the actual ticket revenue, the majority of which goes to the artistes and company involved in the performance), helping us to continue to deliver the wide range of performances and arts in the city, and maintain a convenient ticket booking system for our customers. The booking fee enables us to ensure that you will enjoy the best possible customer experience when you buy tickets from us and visit our venue, as well as helping to support the work that we do and keeping the theatre open and accessible.

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